Cancellation & Refund Policy
How cancellations, rescheduling, no-shows and refunds work for bookings ordered from kexorin.com.
1. Scope
This policy applies to all bookings made on kexorin.com. Before you buy, we display our full business identification, the total price and the service terms (Закон України «Про електронну комерцію» від 03.09.2015 № 675-VIII).
2. Cancellation windows
- At least 24 hours before the start time: free cancellation and full refund of any prepayment.
- 2–24 hours before the start time: 30% cancellation fee, 70% refunded.
- Less than 2 hours before the start time: no refund.
3. Refund eligibility
- Full refund if we cancel a confirmed booking or cannot deliver the service.
- Full refund of duplicate or incorrect payments.
- Approved refunds are returned to the original payment method within 10 banking days.
4. No-show rules
If you do not attend within 15 minutes of the agreed start time without prior notice, the booking is treated as a no-show and is not refundable.
5. Changes to bookings
One free reschedule per booking if requested at least 24 hours before the start time, subject to availability. Later changes count as a late cancellation.
6. How to request a refund
Email contact@kexorin.com or call +380 681 348 0862 with your booking reference. We reply within 3 business days and decide refund requests within 14 days.
7. Consumer rights and personal data
Nothing here limits your rights under Закон України «Про захист прав споживачів» від 10.06.2023 № 3153-IX. Disputes are settled by agreement, otherwise by the competent state authority or the courts of Ukraine. Personal data is processed with your consent (Закон України «Про захист персональних даних» від 01.06.2010 № 2297-VI); cookies are stored only with your consent (Закон України «Про електронні комунікації» від 16.12.2020 № 1089-IX).